Scope of this Policy.

This policy applies to personal information handled in connection with zervelna.com, including browsing, checkout, order management, shipping, returns and customer support.

Information you provide.

• Name.
• Billing address.
• Delivery address.
• Email address.
• Phone number.
• Order information.
• Product information associated with an order.
• Messages sent to customer support.
• Account information where applicable.

Information collected automatically.

• IP address.
• Browser information.
• Device information.
• Pages viewed.
• Website interactions.
• Cookie identifiers.
• Technical security information.

Sources of information.

Information may come directly from customers, from interactions with zervelna.com or from service providers supporting the online store.

How we use personal information.

• Process and manage orders.
• Confirm transactions.
• Provide order and shipping updates.
• Respond to customer-support requests.
• Handle returns and refunds.
• Support fraud prevention.
• Maintain website security.
• Analyze website performance.
• Meet applicable legal obligations.

Orders and checkout.

Information entered during checkout may be used to process transactions, manage orders and support delivery.

Payment information.

Payment transactions may be handled through checkout and payment-service providers.

Customer support does not require full card numbers, security codes, payment passwords or one-time authorization codes.

Customer support information.

When customers contact support, we may receive order information, contact details and the content of the request.

Photos and order issues.

When reporting damaged, incorrect or incomplete products, customers may provide photos where helpful.

Cookies and similar technologies.

Cookies and similar technologies may support website functionality, preferences, analytics, security and marketing-related functions.

Shopify.

zervelna.com uses Shopify as part of its ecommerce infrastructure. Shopify may process information needed to provide online-store and checkout functionality.

Payment providers.

Payment providers may process information needed to authorize, complete, review or refund transactions.

Other service providers.

Service providers may support hosting, analytics, communications, fraud prevention, security and order-related functions.

Sharing of personal information.

Personal information may be shared with service providers where reasonably necessary to operate the store, process transactions, support customers or protect the website.

Analytics.

Website interaction information may be analyzed to understand traffic, customer journeys, site performance and technical issues.

Marketing.

Where marketing tools are used, personal information may be processed according to customer choices and applicable requirements.

Data retention.

Information may be retained for as long as reasonably necessary for order records, customer support, accounting, fraud prevention, dispute handling, legal compliance and operational needs.

Information security.

Reasonable administrative, technical and operational safeguards may be used to protect personal information.

No electronic system can be guaranteed to be completely secure.

Your privacy rights.

Depending on where you live, you may have rights relating to:

• Access.
• Correction.
• Deletion.
• Restriction.
• Objection.
• Portability.
• Other rights provided by applicable law.

Your choices.

Depending on available website features, customers may be able to manage browser settings, cookie preferences and marketing preferences.

Children's information.

The store is not intended to collect personal information from children in a manner that violates applicable law.

International processing.

Because ecommerce services may involve more than one country, personal information may be processed outside the customer's place of residence.

Third-party websites.

zervelna.com may contain links to third-party websites. Those services operate under their own privacy practices.

Legal disclosures.

Information may be disclosed where reasonably necessary for legal compliance, fraud prevention or lawful requests.

Business changes.

If business operations are reorganized or transferred, personal information may be handled as part of that legitimate process subject to applicable law.

Privacy Policy updates.

This Privacy Policy may be updated when store practices, website functionality, service-provider arrangements or applicable requirements change.

Privacy contact.

Email: service@zervelna.com

Phone: +86 133 8651 4818

Customer Service Hours: 8:00 AM – 10:00 PM Daily