Terms of Use

Website Access · Content · Acceptable Use

Terms of Use

These Terms of Use govern access to and use of zervelna.com, including product browsing, website content, checkout access, communications and acceptable website conduct.

01 / ACCEPTANCE

Acceptance of these Terms.

By accessing or using zervelna.com, you agree to these Terms of Use. If you do not agree, please discontinue use of the website.

02 / STOREFRONT

About zervelna.com.

zervelna.com is the online storefront for zervelna™ and offers cycling accessories for everyday riding, storage, maintenance, comfort and carrying.

03 / PERMITTED

Permitted website use.

  • Browse products and product information.
  • Review store policies.
  • Place legitimate personal orders.
  • Use checkout features lawfully.
  • Contact customer support for genuine questions.
04 / PROHIBITED

Prohibited conduct.

  • Attempting unauthorized access to restricted systems.
  • Interfering with website operation or security.
  • Introducing malware or harmful code.
  • Submitting knowingly false or fraudulent information.
  • Misusing checkout or payment systems.
  • Impersonating another person or organization.
05 / ACCURACY

Website information.

We aim to keep website content clear and current, but occasional technical, typographical or display errors may occur.

06 / IMAGES

Product images.

Product photographs are intended to help customers understand appearance, general design and included components.

Actual color or appearance may vary slightly because of lighting, screen settings or normal production variation.

07 / CYCLING INFO

Cycling and product-use information.

References to comfort, storage, maintenance, carrying, inflation or ride preparation describe ordinary intended uses of the relevant accessories.

08 / COMPATIBILITY

Compatibility information.

Accessory fit may vary by bicycle design and equipment configuration. Customers should review available specifications before purchase.

09 / SAFETY

Safe riding and installation.

Website content does not replace proper bicycle inspection, maintenance, installation practices or safe riding judgment.

10 / IP

Intellectual property.

Original website text, graphics, layouts, photographs, branding and other original content may be protected by applicable intellectual-property laws.

11 / BRAND

zervelna™ branding.

The zervelna™ name, branding and visual identity may not be used in a way that falsely suggests ownership, endorsement, authorization or affiliation.

12 / USER INFO

User-submitted information.

When providing information through checkout or customer support, you are responsible for ensuring that information is accurate and that you are authorized to provide it.

13 / REVIEWS

Reviews and feedback.

Where feedback or reviews may be submitted, such content should be genuine, relevant and lawful.

14 / SERVICES

Third-party services.

The website may rely on third-party services for hosting, checkout, payments, analytics, security and communications.

15 / LINKS

Third-party links.

zervelna.com may contain links to third-party websites or services. Those services operate under their own terms and policies.

16 / AVAILABILITY

Website availability.

Continuous access cannot be guaranteed. Maintenance, software updates, security work or service-provider issues may temporarily affect availability.

17 / SECURITY

Website security.

Users must not attempt to bypass security controls, gain unauthorized access or interfere with normal website operation.

18 / PURCHASES

Purchases through the website.

Purchases are governed by our Terms and Conditions, Payment & Security, Shipping Policy and Return & Refund Policy.

19 / SUPPORT

Customer support use.

Customer-support channels are intended for genuine product, order, payment, shipping, return and policy questions.

20 / CONTENT

Changes to website content.

We may update product availability, website layout, product information, features or presentation as the store develops.

21 / RIGHTS

Mandatory rights.

Nothing in these Terms of Use is intended to exclude rights that cannot lawfully be excluded.

22 / UPDATES

Changes to these Terms.

These Terms of Use may be updated when website functionality, store practices or applicable requirements change.

Company & Customer Support

Storefront Brandzervelna™
Legal Company NameHangzhou Yuze Chaoyi Health Technology Co., Ltd.
Owner / RepresentativeLuo Huanhuan
Business AddressRoom 709, Building 2, Hengqi Business Center, Jianqiao Subdistrict, Shangcheng District, Hangzhou City, Zhejiang Province
Customer Support Emailservice@zervelna.com
Customer Support Phone+86 133 8651 4818
Customer Service Hours8:00 AM – 10:00 PM Daily